Emergent Protect offers a wealth of features both to the consumer and the OEM. When combined together, Emergent Protect benefits are unmatched in the marketplace.
- It’s comprehensive: an OEM warranty PLUS an extended warranty all in one (both either 12 or 24 month).
- Offers 24/7 customer contact center services: how-to/instruct and technical support (call-in, email, chat).
- Provides prompt repair/replace service: depot, swap or advance exchange options.
- Facilitates easy product registration: consumer registers product using mobile device.
- Adds extra value: offers payment plan with product upgrade option.
- Adds even more value: includes 30-day accidental damage, theft/loss coverage.
- Emergent Protect transforms warranty programs from a cost center into a profit center.
- Delivers excellent customer support: builds the brand and creates customer loyalty.
- Enables consolidated management of OEM and extended warranty programs: one call, one invoice, one team.
- Provides robust reporting and analytics: creates total transparency around program performance.
- Delivers 2-5x more customer registrations: through mobile registration solution vs paper registration cards.
- Creates a market-ready warranty database: warranty data is ready to integrate into broader marketing initiatives.
- Offers product recall communication services and parts management/sales (quoted separately).